Configuring for your product or sitee

Customize Intercom to be about your users and to match your brand.

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19 articles in this collection
Written by Zara Burke, Adam Byrne, and Daniel Husar and 3 others

Test: to see what this title looks like

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Written by Zara Burke
Updated over a week ago

Creating a test version of Intercom

You can set up a test version of Intercom in your development / staging environment before adding it to production. Lots of our customers like to do this as part...
Written by Adam Byrne
Updated over a week ago

How filters, segments and tags work

When you want to see what your users are doing in your product, it's not very useful to stare at a list of 10,000+ users. You can't draw any meaningful...
Written by Adam Byrne
Updated over a week ago

Import your user data into Intercom

Import users during account creation During onboarding we provide a simple way for you to import a list of users via CSV, Mailchimp, Mixpanel or Stripe. All four methods allow...
Written by Adam Byrne
Updated over a week ago

Assigning all new conversations to one team member

You can choose a team member who is assigned to handle all new inbound messages from users via the Intercom Messenger. To assign all new conversations to a single team...
Written by Adam Byrne
Updated over a week ago

How you and your team get notified

Each of your teammates on your app controls their own mail notifications via their personal account settings. You can change your notification settings by clicking on the settings menu in...
Written by Adam Byrne
Updated over a week ago

Two Factor Authentication in Intercom

Two-factor authentication (2FA) provides an extra level of security for your Intercom account. It requires the presentation of two authentication factors (i.e., your password and a unique code). We use...
Written by Adam Byrne
Updated over a week ago

Permissions: how to restrict access for some admins

Sometimes you don't want your entire team to have access to everything in Intercom. If you have the pro version of any of our products, it's easy to give certain...
Written by Daniel Husar
Updated over a week ago

How do I localize Intercom to work with multiple languages?

Filtering users by language Intercom auto-detects the language of your users from their browser settings and stores the result as a user attribute. Like any other attribute, you can use...
Written by Adam Byrne
Updated over a week ago

Send custom user attributes to Intercom

Intercom lets you send custom attributes about your customers. This means that you can filter your user list, and send messages when users meet criteria specific to your business. For...
Written by Adam Byrne
Updated over a week ago

Permissions: how to restrict access for some admins

Sometimes you don't want your entire team to have access to everything in Intercom. If you have the pro version of any of our products, it's easy to give certain...
Written by Adam Byrne
Updated over a week ago

Configure Intercom to track Events in your App

Installing Events Events combine the live insight Intercom gives you into who your users are with the knowledge of what they are doing in your product. So that the messages...
Written by Adam Byrne
Updated over a week ago

Customizing the Intercom Messenger

You can configure the Intercom Messenger to suit your product or website. There are two high-level options to choose from; the default style, or the custom style. You can select...
Written by Adam Byrne
Updated over a week ago

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Written by Catherine Brodigan
Updated over a week ago