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Frequently Asked Questions
Frequently Asked Questions
37 articles in this collection
Written by
ShekMan Tang
Zoosk Features & Upgrades
How do I sign up for Zoosk?
To sign up for Zoosk, visit http://www.zoosk.com/ and select Sign Up or download the app on your phone. You’ll be asked to enter your email address and answer a few...
Written by
ShekMan Tang
Updated over a week ago
What should I do to protect myself while dating online?
At Zoosk, we believe that dating should be safe, fun, and comfortable. When you begin dating online, it's a good time to think about what you want from a relationship....
Written by
ShekMan Tang
Updated over a week ago
What is Zoosk Photo Verification and how can I get it?
Zoosk Photo Verification is a process to review and verify that your profile photos look like you. After you’ve verified your photos, you’ll receive a green Photo Verified badge that...
Written by
ShekMan Tang
Updated over a week ago
How do I set up and edit my profile?
Putting together a complete profile is a good way to help other members get to know you and will help Zoosk introduce you to people. If you’re looking for advice...
Written by
ShekMan Tang
Updated over a week ago
How do I add or delete a photo?
Adding photos to your profile is a fun and important part of your identity on Zoosk. If you’re looking for advice on what kinds of photos to use, get some...
Written by
ShekMan Tang
Updated over a week ago
How do I contact someone I’m interested in?
There are a lot of different ways to contact someone you’re interested in on Zoosk. You can use the way that’s your favorite or mix it up to connect with...
Written by
ShekMan Tang
Updated over a week ago
What is Boost and how do I use it?
Boost is another way you can promote yourself on Zoosk. After purchasing Boost with Zoosk coins, you’ll be highlighted in different places on Zoosk including in people’s message inboxes and...
Written by
ShekMan Tang
Updated over a week ago
Mega Flirt - no idea what this is.
Mega Flirt is a way to introduce yourself to a lot of other singles at once. You choose a message to break the ice, then Zoosk will send it to...
Written by
ShekMan Tang
Updated over a week ago
How do I change my email address?
Changing your email address is slightly different depending on how you’re accessing Zoosk. To change your email address, follow the directions below for the device you’re using. Changing your email...
Written by
ShekMan Tang
Updated over a week ago
What is Carousel and how do I use it?
Carousel is a fun way for singles to express interest in and connect with each other. If you and another member both show an interest in each other, you can...
Written by
ShekMan Tang
Updated over a week ago
How do I block a member or report abuse?
At Zoosk, our community of conscientious online daters is a big part of what makes the site a great place for everyone. Help protect yourself and other Zoosk members by...
Written by
ShekMan Tang
Updated over a week ago
About Zoosk
How do I submit a success story?
If you’ve found love on Zoosk and want to share your story with other members and singles, visit our success story page to submit your story now!
Written by
ShekMan Tang
Updated over a week ago
What is Invisible Mode?
Invisible mode allows you to "go invisible," and browse and view other members for 30 minutes without them knowing. To use Invisible mode, simply follow these steps: Open your web...
Written by
ShekMan Tang
Updated over a week ago
Does Zoosk have any success stories?
Yes! Zoosk has helped people from across the U.S. and the world connect and fall in love. From couples like Aynah and Francisco from Las Vegas, who met on Zoosk...
Written by
ShekMan Tang
Updated over a week ago
Do you have any job openings?
If you’re interested in being part of an organization dedicated to empowering everyone to lead a more fulfilling love life and you enjoy challenging yourself to produce great work, then...
Written by
ShekMan Tang
Updated over a week ago
What countries and languages is Zoosk in?
Zoosk is available in over 80 countries. It’s translated into the following 25 languages: Dansk Deutsch English Español Español (España) Ελληνικά Français 한국어 Hrvatski Italiano Nederlands 日本語 Magyar Norsk Português...
Written by
ShekMan Tang
Updated over a week ago
Is Zoosk on Facebook and other social networking sites?
Yes! In fact, Zoosk is a highly “liked” brand on Facebook, which means we have a lot of friends and an active community. Follow us on: Facebook Twitter Google+ YouTube...
Written by
ShekMan Tang
Updated over a week ago
Can I use Zoosk on my mobile phone?
Yes! You can download the Zoosk app for your mobile phone or use Zoosk in your phone’s web browser by visiting t.zoosk.com. Download the Zoosk iPhone App from iTunes Download...
Written by
ShekMan Tang
Updated over a week ago
Do you offer promotion codes or discounts?
We're glad you would like to become a Zoosk Subscriber! Every so often we offer special discounts and promotions to our Zooskers who are looking to become Subscribers. Please be...
Written by
ShekMan Tang
Updated over a week ago
Subscriptions and Payments
How do I cancel my subscription purchased using an Apple iPhone, iPod, iPad, or through iTunes?
If you purchased a subscription using an Apple device or iTunes, Apple requires that you cancel your subscription through the Apple App Store on your Apple device, or through iTunes...
Written by
ShekMan Tang
Updated over a week ago
What payment types does Zoosk accept?
Zoosk accepts a variety of payment types that vary depending on the standard payment method in your location and the device you’re using. Payment options may include credit card, debit...
Written by
ShekMan Tang
Updated over a week ago
How do I cancel my subscription through Amazon?
If you purchased a subscription through Amazon, Amazon requires that you cancel your subscription through your Amazon account. To cancel your subscription, please turn off the automatic renewal of your...
Written by
ShekMan Tang
Updated over a week ago
What are Zoosk coins and how do I use them?
Zoosk coins are virtual coins you can purchase and use to unlock and access premium features that help you promote yourself and stand out.* Things you can use Zoosk coins...
Written by
ShekMan Tang
Updated over a week ago
Will my subscription automatically renew?
Whether or not your subscription is set up to automatically renew depends on the subscription plan and payment type you select during your purchase. Payment types that typically support automatic...
Written by
ShekMan Tang
Updated over a week ago
How do I redeem a promotion code?
We're glad you would like to become a Zoosk Subscriber! Every so often we offer special discounts and promotions to our Zooskers who are looking to become Subscribers. Please be...
Written by
ShekMan Tang
Updated over a week ago
What is Zoosk’s refund policy?
Zoosk maintains a policy that all purchases are non-refundable, including Zoosk coins and partially used subscriptions, as outlined in our Terms of Use Agreement. If you currently have a subscription...
Written by
ShekMan Tang
Updated over a week ago
What should I do if I have a billing issue or concern?
We appreciate our customers and want to help you with any billing issues or concerns you may have. Our Zoosk Customer Support team is here to assist you with: Answering...
Written by
ShekMan Tang
Updated over a week ago
Can I sign up for Zoosk for free?
Yes, you can sign up for Zoosk for free and start browsing other singles in your area right away. We offer limited access to the site for free so you...
Written by
ShekMan Tang
Updated over a week ago
How do I subscribe?
Subscribing is slightly different depending on how you’re accessing Zoosk. To subscribe, follow the directions below for the device you’re using. Subscribing from your computer To subscribe to Zoosk from...
Written by
ShekMan Tang
Updated over a week ago
Dating Tips and Advice
What photo should I use for my profile photo?
Your profile photo is usually the first impression people have of you on Zoosk, so it’s important to pick a photo that represents you well. When choosing your main profile...
Written by
ShekMan Tang
Updated over a week ago
How can I improve my matches and SmartPick™ introductions?
When you do things such as send a message, accept a connection, or express interest in someone, Zoosk’s Behavioral Matchmaking™ engine learns more about your preferences and is able to...
Written by
ShekMan Tang
Updated over a week ago
What are ways I can verify my account?
Verifying your account is a great way to improve your reputation and let other Zoosk members know you are who you say you are.* You can verify your account by...
Written by
ShekMan Tang
Updated over a week ago
How do I write a good Story, Perfect Match, and Ideal Date description for my profile?
The Story, Perfect Match, and Ideal Date sections of your profile give you an opportunity to describe yourself and who you’re looking for. Before writing, think about what’s important to...
Written by
ShekMan Tang
Updated over a week ago
Troubleshooting
How Do I Know Who Gave Me a Gift?
Gifts are a fun way to break the ice or simply let someone know you’re thinking about them. They can be sent by visiting someone’s profile, then clicking "Send a...
Written by
ShekMan Tang
Updated over a week ago
How do I manage what text messages and notifications I receive from Zoosk?
Managing your text messages and notifications is slightly different depending on how you’re accessing Zoosk. To change what emails, text messages, or mobile notifications you receive follow the directions below...
Written by
ShekMan Tang
Updated over a week ago
How do I uninstall Zoosk Messenger?
To uninstall Zoosk Messenger, follow the directions for the type of computer you’re using below. Uninstalling Zoosk Messenger from a PC Go to your Start menu. Select Control Panel. Select...
Written by
ShekMan Tang
Updated over a week ago
How do I change my setting for gender or sexual preference?
If your gender or sexual preference is set incorrectly on your profile, please contact Zoosk Customer Support and we will adjust it for you.
Written by
ShekMan Tang
Updated over a week ago