Frequently Asked Questions

37 articles in this collection
Written by ShekMan Tang
Zoosk Features & Upgrades

How do I sign up for Zoosk?

To sign up for Zoosk, visit http://www.zoosk.com/ and select Sign Up or download the app on your phone. You’ll be asked to enter your email address and answer a few...
Written by ShekMan Tang
Updated over a week ago

What should I do to protect myself while dating online?

At Zoosk, we believe that dating should be safe, fun, and comfortable. When you begin dating online, it's a good time to think about what you want from a relationship....
Written by ShekMan Tang
Updated over a week ago

What is Zoosk Photo Verification and how can I get it?

Zoosk Photo Verification is a process to review and verify that your profile photos look like you. After you’ve verified your photos, you’ll receive a green Photo Verified badge that...
Written by ShekMan Tang
Updated over a week ago

How do I set up and edit my profile?

Putting together a complete profile is a good way to help other members get to know you and will help Zoosk introduce you to people. If you’re looking for advice...
Written by ShekMan Tang
Updated over a week ago

How do I add or delete a photo?

Adding photos to your profile is a fun and important part of your identity on Zoosk. If you’re looking for advice on what kinds of photos to use, get some...
Written by ShekMan Tang
Updated over a week ago

How do I contact someone I’m interested in?

There are a lot of different ways to contact someone you’re interested in on Zoosk. You can use the way that’s your favorite or mix it up to connect with...
Written by ShekMan Tang
Updated over a week ago

What is Boost and how do I use it?

Boost is another way you can promote yourself on Zoosk. After purchasing Boost with Zoosk coins, you’ll be highlighted in different places on Zoosk including in people’s message inboxes and...
Written by ShekMan Tang
Updated over a week ago

Mega Flirt - no idea what this is.

Mega Flirt is a way to introduce yourself to a lot of other singles at once. You choose a message to break the ice, then Zoosk will send it to...
Written by ShekMan Tang
Updated over a week ago

How do I change my email address?

Changing your email address is slightly different depending on how you’re accessing Zoosk. To change your email address, follow the directions below for the device you’re using. Changing your email...
Written by ShekMan Tang
Updated over a week ago

What is Carousel and how do I use it?

Carousel is a fun way for singles to express interest in and connect with each other. If you and another member both show an interest in each other, you can...
Written by ShekMan Tang
Updated over a week ago

How do I block a member or report abuse?

At Zoosk, our community of conscientious online daters is a big part of what makes the site a great place for everyone. Help protect yourself and other Zoosk members by...
Written by ShekMan Tang
Updated over a week ago
About Zoosk

How do I submit a success story?

If you’ve found love on Zoosk and want to share your story with other members and singles, visit our success story page to submit your story now!
Written by ShekMan Tang
Updated over a week ago

What is Invisible Mode?

Invisible mode allows you to "go invisible," and browse and view other members for 30 minutes without them knowing. To use Invisible mode, simply follow these steps: Open your web...
Written by ShekMan Tang
Updated over a week ago

Does Zoosk have any success stories?

Yes! Zoosk has helped people from across the U.S. and the world connect and fall in love. From couples like Aynah and Francisco from Las Vegas, who met on Zoosk...
Written by ShekMan Tang
Updated over a week ago

Do you have any job openings?

If you’re interested in being part of an organization dedicated to empowering everyone to lead a more fulfilling love life and you enjoy challenging yourself to produce great work, then...
Written by ShekMan Tang
Updated over a week ago

What countries and languages is Zoosk in?

Zoosk is available in over 80 countries. It’s translated into the following 25 languages: Dansk Deutsch English Español Español (España) Ελληνικά Français 한국어 Hrvatski Italiano Nederlands 日本語 Magyar Norsk Português...
Written by ShekMan Tang
Updated over a week ago

Is Zoosk on Facebook and other social networking sites?

Yes! In fact, Zoosk is a highly “liked” brand on Facebook, which means we have a lot of friends and an active community. Follow us on: Facebook Twitter Google+ YouTube...
Written by ShekMan Tang
Updated over a week ago

Can I use Zoosk on my mobile phone?

Yes! You can download the Zoosk app for your mobile phone or use Zoosk in your phone’s web browser by visiting t.zoosk.com. Download the Zoosk iPhone App from iTunes Download...
Written by ShekMan Tang
Updated over a week ago

Do you offer promotion codes or discounts?

We're glad you would like to become a Zoosk Subscriber! Every so often we offer special discounts and promotions to our Zooskers who are looking to become Subscribers. Please be...
Written by ShekMan Tang
Updated over a week ago
Subscriptions and Payments

How do I cancel my subscription purchased using an Apple iPhone, iPod, iPad, or through iTunes?

If you purchased a subscription using an Apple device or iTunes, Apple requires that you cancel your subscription through the Apple App Store on your Apple device, or through iTunes...
Written by ShekMan Tang
Updated over a week ago

What payment types does Zoosk accept?

Zoosk accepts a variety of payment types that vary depending on the standard payment method in your location and the device you’re using. Payment options may include credit card, debit...
Written by ShekMan Tang
Updated over a week ago

How do I cancel my subscription through Amazon?

If you purchased a subscription through Amazon, Amazon requires that you cancel your subscription through your Amazon account. To cancel your subscription, please turn off the automatic renewal of your...
Written by ShekMan Tang
Updated over a week ago

What are Zoosk coins and how do I use them?

Zoosk coins are virtual coins you can purchase and use to unlock and access premium features that help you promote yourself and stand out.* Things you can use Zoosk coins...
Written by ShekMan Tang
Updated over a week ago

Will my subscription automatically renew?

Whether or not your subscription is set up to automatically renew depends on the subscription plan and payment type you select during your purchase. Payment types that typically support automatic...
Written by ShekMan Tang
Updated over a week ago

How do I redeem a promotion code?

We're glad you would like to become a Zoosk Subscriber! Every so often we offer special discounts and promotions to our Zooskers who are looking to become Subscribers. Please be...
Written by ShekMan Tang
Updated over a week ago

What is Zoosk’s refund policy?

Zoosk maintains a policy that all purchases are non-refundable, including Zoosk coins and partially used subscriptions, as outlined in our Terms of Use Agreement. If you currently have a subscription...
Written by ShekMan Tang
Updated over a week ago

What should I do if I have a billing issue or concern?

We appreciate our customers and want to help you with any billing issues or concerns you may have. Our Zoosk Customer Support team is here to assist you with: Answering...
Written by ShekMan Tang
Updated over a week ago

Can I sign up for Zoosk for free?

Yes, you can sign up for Zoosk for free and start browsing other singles in your area right away. We offer limited access to the site for free so you...
Written by ShekMan Tang
Updated over a week ago

How do I subscribe?

Subscribing is slightly different depending on how you’re accessing Zoosk. To subscribe, follow the directions below for the device you’re using. Subscribing from your computer To subscribe to Zoosk from...
Written by ShekMan Tang
Updated over a week ago