General Questions

15 articles in this collection
Written by Zach Read

Deleting Questions or Categories

With Helpjuice, you can delete multiple categories or questions, at once. This can be done by either "Administrators" or "Collaborators", all via the Dashboard. If you want to delete just...
Written by Zach Read
Updated over a week ago

Can I reorder my questions and categories?

One great way to increase engagement with your knowledge base, is to use the data against your users. It sounds funny, but it works. We found that moving your top...
Written by Zach Read
Updated over a week ago

HOWTO: Ensuring Your Knowledge Base Isn't Indexed By Google

You can easily make sure your public knowledge base isn't crawlable by Google/Yahoo/Bing and other major search engines. By default, ALL INTERNAL Helpjuice knowledge bases, are, of course, not even...
Written by Zach Read
Updated over a week ago

HOWTO: Making Your KB Only Available To Signed-In Users

To make sure your knowledge base is ONLY accessible via the JS Embed, and not by anyone visiting it, all you have to do is, under Settings, turn off Restrict...
Written by Zach Read
Updated over a week ago

I’m not receiving invoices

Ouch! What-a-bummer! We're really sorry about this; All of the invoices are automatically sent upon when we bill you. Emails are sent to the email from which you signed up...
Written by Zach Read
Updated over a week ago

Changing/Updating Your Billing Information

Changing your billing information is quite simple, with Helpjuice. Assuming you're logged in, here's the following steps you need to take: Open up the Billing Menu, by clicking on your...
Written by Zach Read
Updated over a week ago

Feature "Accessible Only Via Encrypted URL"

Knowledge base security is one of the most valuable features in Helpjuice. Helpjuice has taken privacy to whole new level and in this article we're going to show you how...
Written by Zach Read
Updated over a week ago

Is Helpjuice SEO-Friendly?

Using knowledge bases with Search Engine Optimization is a nice way to get customers searching Google for an answer to their question, about your product, to get involved with your...
Written by Zach Read
Updated over a week ago

How can I export my questions, categories and other data?

You can export your data by using the following links: Categories: https://YOUR_SUBDOMAIN.helpjuice.com/api/categories.xls Questions: https://YOUR_SUBDOMAIN.helpjuice.com/api/questions.xls Answers: https://YOUR_SUBDOMAIN.helpjuice.com/api/answers.xls Sear
Written by Zach Read
Updated over a week ago

Using Custom URLS with Questions and Categories

What are Custom URLs and how do they work? Custom URLs are one of the best ways to make your knowledge base more user-friendly. It also doesn't hurt that Custom...
Written by Zach Read
Updated over a week ago

Helpjuice Status Page

To view our Status page go to http://status.helpjuice.com/.
Written by Zach Read
Updated over a week ago