Note: You're located in section for advanced users. Please use this section only if you're familiar with API's.

Use the following URL to retrieve answers:

my_account.helpjuice.com/api/answers

It's possible to scope the answers within a specific language. To do so, just provide the desired language in the URL using the following syntax:

my_account.helpjuice.com/api/en_US/answers

Response:

id,question_id,body
80028,155573, Hey 
80027,155572," Changes the account's domain name for hosted service. If account does not yet have a ISL domain, the domain with passed name will be created. "

By default, answers will be showed in CSV format. However, it's possible to retrieve them in one more format: XLS. To do so, you just need to specify the format in the URL, as follows:

my_account.helpjuice.com/api/answers.xls => to retrieve XLS spreadsheet

Known Issues

  • Blank response: if you are not seeing any data, or you are receiving a corrupted file (in case of XLS), that's because your Knowledge Base is marked as internally only. Solution: if you are using a browser to access the data, just sign in before making the request. Otherwise, you'll need to use one of your Credential keys in a request parameter called api_key, like: my_account.helpjuice.com/api/en_US/answers?api_key=MY_KEY
Did this answer your question?