Getting Started

10 articles in this collection
Written by Zach Read

Changing Where You'll Receive Support Emails from Your KB

If you're using Helpjuice, and would like for Helpjuice to send contact form submissions to your ticketing app, and hence, automatically create tickets, you can always alter the email address...
Written by Zach Read
Updated over a week ago

Guide: Using Your Knowledge Base Internally

Using your knowledge base internally is a great way to share info safely among employees. Providing one centralized location which contains all the relevant information your team needs, Helpjuice strives...
Written by Zach Read
Updated over a week ago

How to install Helpjuice?

Installing Helpjuice is easy. It takes just a few minutes to connect Helpjuice with your website. There are two possible ways to achieve this. There are two ways of installing...
Written by Zach Read
Updated over a week ago

Adding Content Within Helpjuice

We're always doing Helpjuice easier to understand. In the video bellow, we show how simple is to add content to your Knowledge Base.
Written by Zach Read
Updated over a week ago

Integrating 3rd-party apps into your KB

What is Helpjuice Customization based off? Can I integrate 3rd Party apps? Helpjuice's Customization Framework is based off the Liquid Markup Language. This means that you have full control over...
Written by Zach Read
Updated over a week ago

How to manage Users

Helpjuice provides an easy way to manage your users: add, edit, remove. In the following video, we show how to do this and explain what each Role mean. If you...
Written by Zach Read
Updated over a week ago

Analytics Overview

The video bellow shows an overview about how Helpjuice Analytics works and how it can be helpful to provide a important information for your team understand what your users are...
Written by Zach Read
Updated over a week ago

Switching to Another Theme

This action can only be performed by Administrators. You can easily switch between themes by going to Customize -> Themes: Just choose another theme and click on Install. Warning: be...
Written by Zach Read
Updated over a week ago

Understanding Basic Customization

Some themes support Basic Customization. This feature, allows you to easily change some basic layout details your Knowledge Base uses, like links and body colors. If the theme you installed...
Written by Zach Read
Updated over a week ago