Help and FAQs

A regularly curated list of the most commonly asked questions by Intercom customers

+1
8 articles in this collection
Written by Niamh Young, Adam Byrne, and Kevin Chang and 1 other

Test Deleting Teammate

Does this article now jumpt to the top of the queue?
Written by Niamh Young
Updated over a week ago

What is user_id and why would I want to use it?

You may want to send Intercom a user_id (a unique user identifier that won't change) instead of or in combination with an email. One reason to do this is that...
Written by Adam Byrne
Updated over a week ago

How do I add or delete a teammate?

To add or delete a teammate: Open the settings menu in the top right of Intercom. Select 'Settings for Your App' from the menu. Select 'Your Company' Enter their Email...
Written by Adam Byrne
Updated over a week ago

How do I unsubscribe users from receiving emails?

Can users unsubscribe themselves from receiving emails? Yes. All Manual emails that you send to over 100 users and all Automatic emails (regarldess of number of recipients) will automatically include...
Written by Adam Byrne
Updated over a week ago

How quickly does Intercom deliver emails?

The time it takes to deliver your Intercom email message to a given user is based on two major factors; The number of users you're messaging, and the state of...
Written by Adam Byrne
Updated over a week ago

Untitled article

test This is just a test`
Written by Kevin Chang
Updated over a week ago

How does Intercom work on my mobile product?

All Intercom products work on your mobile product too. You can see who the users of your mobile app are and connect with them using Intercom. This short video explains...
Written by Adam Byrne
Updated over a week ago

Sean Test

Testing out article deletion
Written by Seán Smithers
Updated over a week ago