With Intercom Acquire Pro, you can proactively reach out to and chat with visitors on your website based on what they do. You can send messages based on what pages they visit, how many times they visit them, how long they stay on them, and what browser language they have.

Creating a Visitor Auto Message

Setting up a visitor auto message takes just a minute.

  1. Select new message from the 'Messages to visitors' tab in the Automatic Messages section of Intercom. 
  2. Set the conditions under which you wish your message to send. (Important: you can combine as many rules as you like to target messages based on exact behavior. Just hover over the left side of the rules window and select And or OR to add another rule. Image title
  3. Save and set live. 

This video shows you how

Example Visitor Auto Messages

When a visitor is showing interest in a product

You can combine as many of these rules as you like to send targeted messages based on exact behavior. If a visitor returns to the same page a number of times, they might be showing interest and signs of making a purchase. You could set up a message that would send when a user visits that page for the 3rd time, and if they have stayed on the page for more than 10 seconds. Here's what that rule would look like in Intercom:

This could be the perfect time to tell them even more about that particular product, offer a discount, or simply just offer to answer their questions.

When a visitor looks like they might have questions

If a visitor stays on a page for more than a minute they may be showing signs that they could use some help. Why not set up an automatic message to go to each user that stays on any page for more than 60 seconds.

When a visitor speaks a different language

If a visitor speaks a different language, Intercom can tell based on the language their browser is set to. You could combine this with the rule mentioned in the example above. So in this case, your rules would be:

  • Browser language is German, and
  • Time on current page is more than 60 seconds
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