Orders, Payments, Fulfilment

35 articles in this collection
Written by Orla Tuite

Transaction Fees

Depending on the package you are on, there are varying SupaDupa transaction fee's for PayPal and Credit Card Gateway Orders, as noted on our plans page. Do note that this...
Written by Orla Tuite
Updated over a week ago

How to enable E-commerce tracking in Google Analytics

It's a general requirement for merchants to be able to track the performance of their store and how well it fairs in converting visitors to paying customers. You'd be crazy...
Written by Orla Tuite
Updated over a week ago

What is the Early Bird Plus plan?

If you are one of our Early Bird users, you have the option to upgrade to the Early Bird Plus plan. Upgrading to this plan, allows you to enter billing...
Written by Orla Tuite
Updated over a week ago

How do I empty my Basket/Cart?

We do not have an "Empty Basket" button on purpose. In our experience this could be accidently clicked causing the user to loose all of their products so far and...
Written by Orla Tuite
Updated over a week ago

Why are my customers are getting the "Shipping Country/State: Unable to calculate shipping charges" error message at checkout

If your customer are receiving an error messages similar to these at the checkout: Shipping country: Unable to calculate shipping charges, the weight/value of the items in your cart may...
Written by Orla Tuite
Updated over a week ago

Are personalization fields optional?

Yes, all personalization fields are optional and the customer will be able to place an order without filling them all in. This was a deliberate choice that we should not...
Written by Orla Tuite
Updated over a week ago

How do I refund an order?

All refunds occur at your payment gateway, whether that be PayPal or a credit card gateway like Stripe. All payments are handled by the payment gateway, and thus is where...
Written by Orla Tuite
Updated over a week ago

Paying via PayPal's 'Guest Checkout' using credit cards

How do I enable Guest Checkout through my SupaDupa store? I prefer my customer *not* to have to sign up for a PayPal account. The solution: PayPal offers a 'Guest...
Written by Orla Tuite
Updated over a week ago

How do I part-refund or cancel an Order?

If you have received an item, with multiple items purchased (or multiple in quantity), you may find yourself in a situation where you want to cancel and refund some of...
Written by Orla Tuite
Updated over a week ago

Testing your store using PayPal via test transactions

To test how your checkout would work with a payment gateway like PayPal, we suggest conducting an actual purchase. To do this, please go ahead and: Step 1 Log into...
Written by Orla Tuite
Updated over a week ago

Orders not showing in SupaDupa

If you receive Payment Notifications from PayPal by email but you cannot see the order in SupaDupa then PayPal may be having some difficulties in sending a notification from their...
Written by Orla Tuite
Updated over a week ago

Setting up ecommerce Goals and Funnels in Google Analytics

To set up your ecommerce goals and funnels in Google Analytics, you need the checkout thanks page url for your ecommerce tracking. Although your boutique's checkout "thanks page" is not...
Written by Orla Tuite
Updated over a week ago

My shop has pending orders due to an incorrect PayPal Email

If you have an order stuck in payment pending due to an incorrect PayPal email address in your shop, one of the following options may be of assistance in successfully...
Written by Orla Tuite
Updated over a week ago

Why has PayPal not charged for Shipping?

If you find yourself in a situation where you have received a PayPal notification email after an order has been placed on your store - but the order is not...
Written by Orla Tuite
Updated over a week ago

How do I offer my customers Standard & Priority shipping options at the checkout?

You can offer Priority Shipping to your customers simply by setting the tier for which their order applies to as Priority / Express shipping. This can be done for any...
Written by Orla Tuite
Updated over a week ago

Google Checkout

We do not currently support Google Checkout but we do plan to introduce support for Google Checkout in future, as well as other Payment Gateways. Please follow us on Twitter...
Written by Orla Tuite
Updated over a week ago

PayPal issue affected orders placed on SupaDupa

Updated: 18:00 GMT 10th October 2014 On 9th October, a PayPal issue arose, affecting the handling of Shipping for Orders on the SupaDupa platform. This was an issue acknowledged by...
Written by Orla Tuite
Updated over a week ago

Adding product but Cart Is Empty

If you are attempting to add a product to your shopping cart on your website, and you click on the buy button, and the next page you see tells you...
Written by Orla Tuite
Updated over a week ago

Selling in Multiple Currencies

Currently all SupaDupa boutiques operate in a single currency (see: List of currencies supported). If you have the requirement to sell in different currencies then the way to approach that...
Written by Orla Tuite
Updated over a week ago

If I pay in Dollars will my bank charge me?

SupaDupa is a UK business but we currently charge for access to our subscription plans in US Dollars whilst we refine some of our multi-currency setup. We plan to introduce...
Written by Orla Tuite
Updated over a week ago

Why is my PayPal account blocking payments with the "Seller accepts encrypted web site payments only" error message?

During the checkout process, customers paying via PayPal may receive the following error message that prevents them from being able to complete their transaction: The seller accepts encrypted web site...
Written by Orla Tuite
Updated over a week ago

What to do when you receive an email from PayPal saying you have a new order but cannot see it in your SupaDupa dashboard?

When an order is placed on your boutique through PayPal, PayPal's servers send us an Instant Payment Notification (IPN) that tells us the transaction has been processed and whether they...
Written by Orla Tuite
Updated over a week ago

Shipping in lbs

(note: This article related to the 'Old' Shipping setup process. If you opened your SupaDupa store after September 2013, please see our New Shipping Article) When shipping in lbs, the...
Written by Orla Tuite
Updated over a week ago

PayPal Error: Unable to process payment. Please contact the merchant as the shipping address provided by the merchant is invalid, and the merchant has requested that your order must be shipped to that address.

If you are receiving the following error message from PayPal when attempting to go through the checkout, please note that it may be because the address entered into the Checkout...
Written by Orla Tuite
Updated over a week ago

Failure to fulfil orders and customer complaints about non-delivery of purchased goods

From time to time, we are notified by customers of our member boutiques about not receiving goods they have ordered and paid for. In these situations, many of these customers...
Written by Orla Tuite
Updated over a week ago

How much does PayPal charge per transaction?

You may be wondering what is the cost of processing your customer payments through PayPal? This is a common question we get asked about a lot at SupaDupa. Seeing as...
Written by Orla Tuite
Updated over a week ago

How does customer payment work?

The following article describes what a typical customer sees when they proceed to checkout and pay for their products. Let's start this journey at: The basket. In this example, you...
Written by Orla Tuite
Updated over a week ago

Can my customers pay using their credit card?

To accept payments via credit card, you have two options: 1. Use PayPal as your payment method, where customers do have the option to pay using their credit card once...
Written by Orla Tuite
Updated over a week ago

Why do my customers need to fill in their delivery address details if they use Paypal?

The ease of Paypal is not having to input address/personal details. But, with SupaDupa, to progress to the Paypal login page it is a requirement to fill in your details,...
Written by Orla Tuite
Updated over a week ago

Customising Order and Dispatch Emails

At the moment it is not possible to customise the content of the emails that your customers receive, but this is something that will become available later on.
Written by Orla Tuite
Updated over a week ago

Tax: UK

SupaDupa fully supports the UK VAT system. If your store is based in UK and need to charge VAT to sales within the UK and Europe, then this guide is...
Written by Orla Tuite
Updated over a week ago

Tax: USA

SupaDupa fully supports the USA Sales Tax system, and allows you to charge different tax rates for different states. If your store is based in America and need to charge...
Written by Orla Tuite
Updated over a week ago

Can I limit how much a customer spends with me?

Can you limit the value of the order a customer places with you? Suprising as it seems, you may want to limit the value size of orders placed in your...
Written by Orla Tuite
Updated over a week ago

Do my customers receive automatic notification emails when they place an order?

Automated notification emails are available for all account types. Both you and your customers receive automated notification emails as follows: Your customers will now receive an email when: 1/. They...
Written by Orla Tuite
Updated over a week ago

How do I fulfil a new order?

You are probably reading this article because you have just received your first order and wondering what to do next. To fulfil your order in your SupaDupa admin is easy....
Written by Orla Tuite
Updated over a week ago