Product updates

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17 articles in this collection
Written by Alex Potrivaev
Announcements

New article revisions for Guide's knowledge base Follow

We've launched article revisions! Article revisions in Guide Professional to help you track versions of an article in your knowledge base, so you and your team can more easily keep...
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Written by Alex Potrivaev
Updated over a week ago

New ticket field type: Multi-select Follow

In December, we introduced a new ticket field type: Multi-select. A multi-select field is a ticket field which allows you to choose multiple values from a list. Sometimes end-users or...
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Written by Alex Potrivaev
Updated over a week ago

Updated: Revision History for Triggers Follow

Updated January 2018! We've made some enhancements to this feature since it was launched in October 2017: now you can see what changed from the previous version, and the ticket...
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Written by Alex Potrivaev
Updated over a week ago

Our Knowledge Roundtable shares how they measure self-service Follow

You won't want to miss this Knowledge Manager Roundtable! This time our expert panel shares how they measure self-service activity and knowledge base usefulness. It's a topic I think we...
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Written by Alex Potrivaev
Updated over a week ago

Announcing Web Widget Performance improvements Follow

March 7th, 2018 We are pleased to announce the start of a rollout of performance optimizations in the Web Widget. This is a major milestone in an ongoing focus on...
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Written by Alex Potrivaev
Updated over a week ago

Two updates to the sandbox page Follow

The Enterprise plan has long provided two help desk instances: a customer-facing production instance, and a development instance known as the sandbox. The sandbox is used to test, learn, and...
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Written by Alex Potrivaev
Updated over a week ago

Admins can now delete recordings in tickets Follow

Zendesk Talk now has two options for managing call recording deletions; admins on all plans can already set up a schedule to have recordings deleted on an interval, and as...
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Written by Alex Potrivaev
Updated over a week ago

Moving to the System Font Stack Follow

When will I see this change? The System Font Stack change is rolling out Wednesday, September 6th to 10% of customers. We're aiming to slowly ramp up to 100% of...
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Written by Alex Potrivaev
Updated over a week ago

Current and upcoming Zendesk betas Follow

For some features we open betas so that you can try out the feature in advance, and also give us feedback and report issues. We value the feedback of our...
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Written by Alex Potrivaev
Updated over a week ago

New Ticket Fields admin page with many improvements Follow

My team is excited to announce that we started to roll out a new Ticket Fields admin page which includes many improvements. We wanted to help new customers create ticket...
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Written by Alex Potrivaev
Updated over a week ago

Community Roundup: February 2018 Follow

It's time for February's Community Roundup! [Image "Zendesk_Community_algae.png"] The Zendesk Community is a busy place, so we've gathered up the month's best posts and discussions to make sure you don't...
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Written by Alex Potrivaev
Updated over a week ago

Zendesk Talk is expanding their number coverage Follow

Hello! Bonjour! Hola! Hallo! Ciao! Kon'nichiwa! 여보세요! No matter how you say it, we’ve got you covered. Zendesk Talk -- call center software natively embedded in the Zendesk Support ticketing...
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Written by Alex Potrivaev
Updated over a week ago

Update to Comments by Third Parties Follow

Summary On March 19th, 2018, Zendesk was notified about a vulnerability affecting a small subset of email ticket notifications. The vulnerability would allow an unauthorized person to add themselves to...
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Written by Alex Potrivaev
Updated over a week ago