Shop settings

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33 articles in this collection
Written by Kevin Furlong and Orla Tuite

How to update your account payment details?

Your payment details can be updated in your back office by going to: Shop Settings tab > Payment Details Once you have entered your new payment details in the form...
Kevin Furlong avatar
Written by Kevin Furlong
Updated over a week ago

Navigation Menus

SupaDupa offers the ability to easily add, edit, and remove links from any of the navigation menus in your store. Furthermore, a link in any of your menus, can link...
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Written by Kevin Furlong
Updated over a week ago

How to set up Shipping rates for your store?

(note: This is an article for the 'Old' Shipping setup process. If you opened your SupaDupa store after September 2013, please see our New Shipping Article) Delivering your products to...
Orla Tuite avatar
Written by Orla Tuite
Updated over a week ago

How to use URL Redirects

If you have recently opened a store, URL redirects is an aspect you do not need to worry about just yet. URL redirects predominantly applies to the scenario where you...
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Written by Orla Tuite
Updated over a week ago

How to set up a copyright message to appear on all pages?

You may want to set up a Copyright © message to appear on all pages on your boutique. Generally speaking the contents of each page will automatically be copyrighted as...
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Written by Orla Tuite
Updated over a week ago

Control the visibility of page links in your store's navigation menu

You may have created a page which isn't quite ready to be displayed in your online store. Or perhaps you're adding your latest collection which you don't want your shoppers...
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Written by Orla Tuite
Updated over a week ago

How to add sub-menus to your collections

Sub-menu (also known as a sub categories, or perhaps drop downs) are a great way to better organise the products listed in your primary collection. Adding sub- menus to your...
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Written by Orla Tuite
Updated over a week ago

How to set up a new user for your store?

You can very simply set up multiple users to manage your boutique as follows: In your back office: Go to SHOP SETTINGS tab > USERS Click on the green button...
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Written by Orla Tuite
Updated over a week ago

Add page links to your store's navigation menu

For each of the navigation menus in your store - you have the ability to add, remove and edit any of the links. You may want to add a link...
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Written by Orla Tuite
Updated over a week ago

How do I add an additional information page to my shop?

You can add as many pages as you like within the 'Info Pages' 1. in your back office go to <b>SHOP SETTINGS > INFO PAGES</b> 2. Click on the green...
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Written by Orla Tuite
Updated over a week ago

Why am I not receiving emails from SupaDupa?

As a store owner, you will receive emails for various reasons, the big two being: 1. Order Notification emails when a customer places a new order 2. Emails received when...
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Written by Orla Tuite
Updated over a week ago

How do I require that customers accept terms and conditions at checkout?

If you would like to require that customers explicitly accept your terms and conditions before purchasing - you now have the option to enable such a toggle from your SupaDupa...
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Written by Orla Tuite
Updated over a week ago

Why is my creditcard declining when I try to upgrade my plan

If you have already confirmed there is sufficient funds in your account but your creditcard is being declined when you try to upgrade your account, it may be necessary to...
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Written by Orla Tuite
Updated over a week ago

Is my account an Early Bird?

The easy way to tell if your account is an Early Bird account is, when you click on the "Shop Settings" menu, in the drop down that appears, you will...
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Written by Orla Tuite
Updated over a week ago

Can I run my store with multiple languages?

Is it possible to run a store in 2 languages, e.g, English and Spanish? On the SupaDupa platform right now, a single store can only be in 1 language. However,...
Orla Tuite avatar
Written by Orla Tuite
Updated over a week ago

Why are my Paypal Shipping rates different to my SupaDupa store shipping rates?

You may notice that the rates you have specified in your Paypal account are different to those in your SupaDupa store, or that your customers have been charged shipping TWICE,...
Orla Tuite avatar
Written by Orla Tuite
Updated over a week ago

How do I make my store live?

The minute you create a SupaDupa store - the store is 'live' and visitors can immediately visit your store. In almost every case, this is not a problem and perfectly...
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Written by Orla Tuite
Updated over a week ago

Adding Google AdWords Conversion Tracking

SupaDupa supports presenting a code snippet on the Thank You page - a page the user is shown once an order has been placed. This allows you to use the...
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Written by Orla Tuite
Updated over a week ago

How to set up weight based shipping rates for your store?

(note: This is an article for the 'Old' Shipping setup process. If you opened your SupaDupa store after September 2013, please see our New Shipping Article) In a previous article...
Orla Tuite avatar
Written by Orla Tuite
Updated over a week ago

What currencies does SupaDupa support

SupaDupa currently supports the following currencies: 1. British Pounds 2. U.S. Dollars 3. Euros 4. Canadian Dollars 5. Australian Dollars 6. New Zealand Dollars 7. Swiss Francs 8. Hong Kong...
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Written by Orla Tuite
Updated over a week ago

Order Conversion Tracking Code

Please note: if you would like to include your Google Adwords tracking code do not follow these steps listed in this article, instead please read: Adding Google AdWords Conversion Tracking...
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Written by Orla Tuite
Updated over a week ago

How do I set my store's timezone

We always advice our members to set their boutique's timezone to match the locale they are trading from. This is especially relevant for time sensitive features such as Coupons which...
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Written by Orla Tuite
Updated over a week ago

Rename My Account

There are 2 parts to renaming your account. Do you want to change your MySupaDupa domain name, or the actual name of your boutique? To Change the Boutique Name from...
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Written by Orla Tuite
Updated over a week ago

Can I have multiple accounts with the same email address?

You can have more than one account with SupaDupa using the same email address and password for each. If you login through SupaDupa.me you'll be asked which account you want...
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Written by Orla Tuite
Updated over a week ago

How do I cancel my subscription?

To cancel your subscription, simply visit the Upgrades section, and click 'Cancel subscription' to get the process underway. That said, before you do so, please do reach out to us...
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Written by Orla Tuite
Updated over a week ago

Am I required to charge tax on shipping?

Who should read this notice? You should read this notice if you: - supply goods which you deliver to your customer; - provide a delivery service involving other people’s goods;...
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Written by Orla Tuite
Updated over a week ago

How do I link my Blog to my shop?

In your back office go to your Marketing tab and click down on 'You on the Web' from the drop down menu. Once in the 'You On The Web' page...
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Written by Orla Tuite
Updated over a week ago

Setting a 'Vacation Mode'

Is there a way to set your SupaDupa store on 'Vacation Mode'? There is no 'Vacation Mode' setting on SupaDupa. Quite the contrary! It is considered best practice not to...
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Written by Orla Tuite
Updated over a week ago

Vacation / Holiday mode

If you are running your Boutique on your own and are going away on Vacation or Holiday then you may want to notify people coming to your Boutique that order...
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Written by Orla Tuite
Updated over a week ago

How to password protect your online store in Splash page mode?

When you first set up your store you might not want the whole world to see it until you're ready for its' grand unveiling. That's why we have provided the...
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Written by Orla Tuite
Updated over a week ago

How do you change your email or password?

Changing your email or password is simple: 1. Log in as per normal using your existing email and password 2. In your back office, go to SETTINGS > USERS and...
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Written by Orla Tuite
Updated over a week ago

How do I change my password?

Your password that you use for logging into your back office can be changed in: Settings > Shop > Users > Click on the user you want to change... [Image...
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Written by Orla Tuite
Updated over a week ago

Shipping - how to set up your Shipping Presents and Options

The SupaDupa shipping module has been designed to be as flexible and easy to use as possible. It uses simple design and is organised to be intuitive giving you more...
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Written by Orla Tuite
Updated over a week ago