Support Tech Notes

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134 articles in this collection
Written by Alex Potrivaev
Billing and Account Settings

How can I change the credit card on file for my account? Follow

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Written by Alex Potrivaev
Updated over a week ago

How can I change my billing information to reflect on my invoices? Follow

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Written by Alex Potrivaev
Updated over a week ago

Failed to create sandbox: Name must not contain the "|" character Follow

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Written by Alex Potrivaev
Updated over a week ago

Downgrading from Plus to Essential Follow

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Written by Alex Potrivaev
Updated over a week ago

Changing Zendesk Support account subscriptions between Monthly or Annually Follow

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Written by Alex Potrivaev
Updated over a week ago

Can I purchase different plan licenses for different agents within the same Support account? Follow

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Written by Alex Potrivaev
Updated over a week ago

How can I migrate my old tickets and knowledge base to Support? Follow

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Written by Alex Potrivaev
Updated over a week ago

How do I find out who the Support account owner is? Follow

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Written by Alex Potrivaev
Updated over a week ago

Plus vs. Professional plan Follow

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Written by Alex Potrivaev
Updated over a week ago

Are self-signed SSL certificates permitted? Follow

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Written by Alex Potrivaev
Updated over a week ago

Can I get a refund for my cancelled subscription? Follow

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Written by Alex Potrivaev
Updated over a week ago

Are CAA records required for Zendesk-Provisioned SSL? Follow

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Written by Alex Potrivaev
Updated over a week ago

Can I change the currency of my Chat account from USD? Follow

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Written by Alex Potrivaev
Updated over a week ago

Are agent and admin roles priced differently? Follow

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Written by Alex Potrivaev
Updated over a week ago