Supporting your customers

Real advice from the Intercom support team on delivering faster, more personal support.

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10 articles in this collection
Written by Adam Byrne

Customer support resources

We've written some very popular posts on our blog about how best to do quality customer support with Intercom. We've hand-picked these to get you started: - <a href="http://blog.intercom.io/talking-tech-with-non-tech-people/">Talking tech...
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Written by Adam Byrne
Updated over a week ago

Sending saved replies

Your customers support team will probably tell you that your customers are asking the same questions again and again. This means replying to them in the same way again and...
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Written by Adam Byrne
Updated over a week ago

How customers contact you

From inside your App When you install Intercom on your product, your users will see the Messenger Button in the corner of their screen. When they select it, the message...
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Written by Adam Byrne
Updated over a week ago

Understand your customer relationships with User and Company profiles

When you're answering customer questions in the Conversations Inbox, your customer's user and company data is visible in the right hand column. Often that's all the insight you need. Other...
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Written by Adam Byrne
Updated over a week ago

Our best practice guide to customer support

Since the early days of Intercom we've worked hard to maintain an exceptionally high standard of customer support. Along the way we've learned a whole bunch of tips and tricks...
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Written by Adam Byrne
Updated over a week ago

Your Inbox Insights explained

Inbox Insights is available on our Support Pro product and you can access it in the top right of your conversations inbox. [Image "Banners_and_Alerts_and_docs_notes__Canvas_28-cb3f984f7d1d58745f57a1446d679e0ebcb25929a4b5ae50f09a8b38fdf35969.png"] How can
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Written by Adam Byrne
Updated over a week ago

Creating Teams in Intercom

Teams are a great way for multiple Teams in your company to work together in Intercom. Each Team you create has its own inbox, so you can assign conversations to...
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Written by Adam Byrne
Updated over a week ago

Routing messages using Assignment Rules

Assignment Rules are available on our Support Pro product and can be accessed in the top right of your conversations inbox. [Image "kucIbOPgGhDQTNe5h15D_3M8XNUA1CGx48iRgqodTcpnlhjIZ6Iuwl_ITdFEiribTGKVXNjAdKw6fgJ77YdvitqMXylJOG3-8KUz1fyH-X5O9Ol9rRGeHFfK8J9
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Written by Adam Byrne
Updated over a week ago

Intercom's conversations inbox explained

Intercom is the ideal tool for talking to visitors on your website to convert them into customers, and for supporting your current userbase. Rather than treating each query as a...
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Written by Adam Byrne
Updated over a week ago

The Intercom Messenger in your product and on your website

If you have our Support, Acquire, Learn or Engage product, you will have access to the Intercom Messenger. You can talk to visitors of your website (with Acquire), and to...
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Written by Adam Byrne
Updated over a week ago