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83 articles in this collection
Written by Catherine Brodigan

Who are we and what do we offer?

TheFork is a restaurant guide and free online reservation service. Our mission is to allow you to find your ideal restaurant based on your search criteria and inspired by reviews...
Written by Catherine Brodigan
Updated over a week ago

What kind of restaurants can you find at TheFork?

On TheFork you will discover more than 30,000 restaurants! From casual dining to the most prestigious restaurants to celebrate your special occasion.
Written by Catherine Brodigan
Updated over a week ago

Up to 50% off my meal! What does this mean?

Restaurants can decide to provide a special offer by reserving part of their tables exclusively for members of TheFork community.
Written by Catherine Brodigan
Updated over a week ago

How do I look for restaurants in TheFork?

To find a restaurant at TheFork, you need to fill in the search bar on the home page and follow these steps: Select your city (or address, metro, zip code,...
Written by Catherine Brodigan
Updated over a week ago

Do all TheFork restaurants offer special offers?

The Fork is a restaurant guide and a free online booking service. One of the advantages of using TheFork is to propose exclusive special offers for our users. The choice...
Written by Catherine Brodigan
Updated over a week ago

How are restaurants selected?

The only condition to appear on TheFork is to be a quality restaurant. Restaurants can not pay to appear in our guide, or to improve their visibility. Restaurants visibility in...
Written by Catherine Brodigan
Updated over a week ago

Do I need a user account to book on TheFork?

No! Currently if you do not have an account at TheFork, you can reserve by filling out the information on the form, before finalizing your reservation. A profile is generated...
Written by Catherine Brodigan
Updated over a week ago

Where do you find TheFork special offers?

At TheFork you can find special offers ranging from -20% to -50%, which will be taken off the final bill at the restaurant. You can also find special tasting menus,...
Written by Catherine Brodigan
Updated over a week ago

Do I have to call the restaurant to ensure my booking is confirmed?

No need to call the restaurant! At TheFork, the restaurants manage their availability in the calendar. If you see availability, you can book and receive a confirmation email and SMS....
Written by Catherine Brodigan
Updated over a week ago

Having trouble finding your favorite restaurant? Please share your suggestions with us!

We love discovering new restaurants. If the restaurant you are searching for on TheFork is not found in your search results, you can recommend us your favorite restaurant by clicking...
Written by Catherine Brodigan
Updated over a week ago

I have found my ideal restaurant! Will it be available?

Yes, provided that the restaurant appears with availability! If you have chosen the date, time and number of people before starting your search, it will only return restaurants with availability....
Written by Catherine Brodigan
Updated over a week ago

What is the difference between a special offer on "a la carte" menu and "a la carte" menu, including drinks?

It's simple! In most cases, a "a la carte" menu special offer means that the restaurant will apply the discount only on selected à la carte dishes. Instead "a la...
Written by Catherine Brodigan
Updated over a week ago

What information will I find on the restaurant page?

In the file for each restaurant page you will find all the information you need to make sure you restaurant is the ideal one: Real Restaurant photos. A Restaurant Rating...
Written by Catherine Brodigan
Updated over a week ago

Do I have to print my confirmation email and show it at the restaurant?

No, it is not necessary to print your email. The restaurant has received all the details of your reservation. Just give them your full name and indicate that you have...
Written by Catherine Brodigan
Updated over a week ago

How do I modify my account?

If you want to change any personal information from your profile of TheFork (email, mobile, etc.) you can do so by logging in to your account. For that: Go to...
Written by Catherine Brodigan
Updated over a week ago

How do I see if a special offer is available?

To see if a promotion is available, you have to check the schedule online in the reservation details: If the day, time and the number of people you have selected...
Written by Catherine Brodigan
Updated over a week ago

What does the "average price" of a restaurant mean?

The average price is determined by the average price for a starter and main course or for a main course and a dessert from the menu. This price is calculated...
Written by Catherine Brodigan
Updated over a week ago

Do you have a special request for the restaurant?

Do you want a table overlooking the sea? Are you going with a baby stroller? You will find a section to add additional notes upon the completion of your reservation,...
Written by Catherine Brodigan
Updated over a week ago

How to sort your search?

By default, search results are organized by relevance. On the top right corner of your search results, you can also choose one of the following ways to order your results:...
Written by Catherine Brodigan
Updated over a week ago

How can I change the newsletters I recieve from TheFork?

If you want to manage the communications that you receive via email or SMS from TheFork, you can do so by logging in to your account. For that: Go to...
Written by Catherine Brodigan
Updated over a week ago

How does the loyalty program work?

With every honored reservation made on the website or mobile applications, you earn 100 Yums, also known as TheFork loyalty points. This amount is valid on all reservations and is...
Written by Catherine Brodigan
Updated over a week ago

Do I have to pay online to benefit from the special offer?

If booked through TheFork, your reservation is free of charge, with or without a special offer. Enjoy!
Written by Catherine Brodigan
Updated over a week ago

How to find a restaurant with a special offer?

To find a restaurant with a Special Offer available on TheFork, please add your search criteria (Town, Date, Time etc) and our website will list all the available restaurants. Those...
Written by Catherine Brodigan
Updated over a week ago

How do I insert a profile picture into my account?

You can have a profile picture on TheFork user account, if you connect through Facebook. By default, your profile picture will be the same that you have on your Facebook...
Written by Catherine Brodigan
Updated over a week ago

How can I earn Yums?

You can earn 100 Yums for every booking made through our desktop and mobile website and mobile applications. Your Yums are available 7 days after the date of your meal....
Written by Catherine Brodigan
Updated over a week ago

I received my SMS but I have not received the confirmation email, what happens?

Perhaps the confirmation is in your spam folder. However, if you have received an SMS confirmation, then your reservation is confirmed. You can also review your account details to see...
Written by Catherine Brodigan
Updated over a week ago

What personal information in my account is visible to other members of the community?

The community of TheFork will see your first name and the first letter of your surname next to your opinions, as well as your gastronomic title. Adventurer, Explorer, or King...
Written by Catherine Brodigan
Updated over a week ago

Will the special offer be applied on a menu?

You can see in the description of the special offer what is included in the menu and what is not included. For the special offer to be applicable on a...
Written by Catherine Brodigan
Updated over a week ago

I have not received a confirmation email or SMS. What happens?

Once the reservation is confirmed an email and SMS confirmation is generated. You can view your reservation history within your account details.
Written by Catherine Brodigan
Updated over a week ago

How to filter your search?

Are you looking for a restaurant with a terrace in the center that serves seafood? Would you like a restaurant with vegetarian dishes to visit with a group of friends?...
Written by Catherine Brodigan
Updated over a week ago

What conditions are there for special offers?

Remember, to qualify for this special offer, you must abide to all the conditions indicated in the description as it is possible that there may be exceptions. When booking with...
Written by Catherine Brodigan
Updated over a week ago

Can I win more Yums if I book for more people?

You will earn 100 yums for each reservation you honour (except if a special Yums offer is underway), regardless of how many people you booked for.
Written by Catherine Brodigan
Updated over a week ago

I received an email stating that my reservation is pending confirmation. Will I receive confirmation in time?

This message means your reservation is on-request and pending confirmation from the restaurant. You do not need to call the restaurant to confirm. We will manage your request for you....
Written by Catherine Brodigan
Updated over a week ago

Are you looking for a restaurant with additional services or amenities (terrace, disabled access, parking ...)?

To find restaurants with special services, for example: terrace, dance floor, bar, disco, karaoke ... Click Show more filters below in the list of filters that find column filters on...
Written by Catherine Brodigan
Updated over a week ago

Can I earn Yums if I book in another country?

You will earn 100 Yums for every booking made via the website or mobile apps, regardless of the country where you are making your booking. Your Yums are available 7...
Written by Catherine Brodigan
Updated over a week ago

How to find a restaurant within your price range?

Choose your price range using the slider to find column filters on the left side of your search results under Price. On TheFork you will find restaurants to meet your...
Written by Catherine Brodigan
Updated over a week ago

Do I have to read my confirmation email?

Better safe than sorry! We advise you to always check the details of your reservation on your booking confirmation received by email, to verify that all the data are correct.
Written by Catherine Brodigan
Updated over a week ago

Should I alert the restaurant that I have booked with a special offer?

When booking, the restaurant has all of the details for your reservation, including the special offer and this should be applied directly to your bill. Remember to give your name...
Written by Catherine Brodigan
Updated over a week ago

I just booked a restaurant but I can't see my Yums in my account. Is this normal?

It's normal: your Yums are available 7 days after the date of your meal. This period allows us to check with the restaurant that your reservation been honored. You can...
Written by Catherine Brodigan
Updated over a week ago

How to find a restaurant based on user reviews?

Are you looking for a restaurant that has a higher rating than 8/10? Select the rating that you are interested in using the slider in the filters column, on the...
Written by Catherine Brodigan
Updated over a week ago

Will I be treated differently if I book with a special offer?

No! All restaurants collaborating with TheFork are committed to treating all customers the same way. Remember that if you leave your opinion, this will help influence users in our community.
Written by Catherine Brodigan
Updated over a week ago

How quickly will my Yums be available?

Your Yums are available 7 days after the date of your meal. This period allows us to check with the restaurant that your reservation been honored. You can find your...
Written by Catherine Brodigan
Updated over a week ago

How do I change or modify my reservation?

Do you want to add more guests or change the meal time? Unfortunately, the option to modify your reservation is NOT yet available. However, you can connect to the page...
Written by Catherine Brodigan
Updated over a week ago

I booked with a special offer and not all my guests want to benefit from it, what happens in this case?

No problem! The special offer applies to all who meet the conditions of the offer. Let's see an example! You have made a reservation for 4 people with a -50%...
Written by Catherine Brodigan
Updated over a week ago

How do I cancel my booking?

To cancel your reservation you can either click the link in the confirmation email or SMS. You can also cancel by accessing your reservations in your online or APP account....
Written by Catherine Brodigan
Updated over a week ago

Unsure what type of restaurant you are looking for? Let yourself be guided by our selection!

Do you live in a big city? We invite you to access the home page of your city by clicking on the logo TheFork you'll find at the top left...
Written by Catherine Brodigan
Updated over a week ago

I booked a special offer. Can I change my mind once I am in the restaurant?

Yes, just inform the restaurant once you arrive. Anyway, your booking is still confirmed!
Written by Catherine Brodigan
Updated over a week ago

Looking for a restaurant near to you? See the results on a map!

Click View on the map on the top of the column filters. You can get an overview of all the restaurants found on the map.
Written by Catherine Brodigan
Updated over a week ago

How I can make sure I booked a special offer?

Not all restaurants on TheFork have special offers. To verify that you have booked with the special offer, always need to check your confirmation email. If you made a mistake...
Written by Catherine Brodigan
Updated over a week ago

How to send an invitation to your guests?

Do you wish to send an official invite to your guests? You may do so from: The booking confirmation screen From the confirmation email, by clicking on the "Invite your...
Written by Catherine Brodigan
Updated over a week ago

What are loyalty codes?

Loyalty codes allow you to earn extra Yums during special operations. They are personal and have limited validity. You receive these codes via email or mobile push: keep an eye...
Written by Catherine Brodigan
Updated over a week ago

How to search for a restaurant near you?

Geolocate? Geo-what? You can use smartphone to find restaurants near to your current location. To enable this feature, you must accept: Would you like to share your location? In the...
Written by Catherine Brodigan
Updated over a week ago

How to add my reservation to my Google or Outlook agenda?

Do you keep everything in your agenda to never miss a date? If this is your case, then don't forget to add your booking to your Google or Outlook calendar!...
Written by Catherine Brodigan
Updated over a week ago

I have a loyalty code: how can I use it?

Before using your loyalty code, check the terms of use: The period of validity The platform on which it is valid (desktop or mobile website, application) On the proper platform,...
Written by Catherine Brodigan
Updated over a week ago

How to use the "search radius" feature?

Do not be surprised not to see the search radius because it will not appear when your search result gives you many options. If, however, you are looking for a...
Written by Catherine Brodigan
Updated over a week ago

I have a loyalty code, but it does not work: what should I do?

If your code does not work: Check the validity of the code Check that you are using the same email address on which you received your offer to make your...
Written by Catherine Brodigan
Updated over a week ago

How to share your search?

Click Share this search box that appears at the top right of your search results next to the filter order by relevance. Copy the link that appears. Paste it on...
Written by Catherine Brodigan
Updated over a week ago

Can anyone leave a review on TheFork?

You can leave your review about the restaurant ONLY if you have booked through TheFork and if you have enjoyed you booking at the establishment. Remember that our guide, and...
Written by Catherine Brodigan
Updated over a week ago

I was invited to dinner. Can I leave my review even though I have not booked?

If the person who has booked has sent you an invitation and also indicated that can leave your opinion, you will receive a feedback form 3 hours after enjoying your...
Written by Catherine Brodigan
Updated over a week ago

How do I use my loyalty discount?

If you book from our desktop website: Select a a participating restaurant Choose the date, time, and number of guest. When you finalize your reservation, check "I want to use...
Written by Catherine Brodigan
Updated over a week ago

At the end of my booking I get this message: Oops, you made two reservations at the same time! What's up?

If you see this message at the end of your reservation, it means you have already registered a previous booking for the same day and for the same service. In...
Written by Catherine Brodigan
Updated over a week ago

How long after the booking can I leave a review?

You have 3 months from the date of the booking to leave your review. However, we recommend that you leave your review as soon as possible so that you remember...
Written by Catherine Brodigan
Updated over a week ago

How do I find a participating restaurant?

To find a participating restaurant, do your usual search and then tick the box "Restaurants accepting my yums" available at the end of the filter list on the left side...
Written by Catherine Brodigan
Updated over a week ago

How do I leave a review if I'm a registered user in TheFork?

After you have enjoyed your reservation, you will receive an email inviting you to leave your opinion about your dining experience. You can access the form directly from this email...
Written by Catherine Brodigan
Updated over a week ago

Can I combine a loyalty discount with a special offer?

Yes! When you make a booking, just select a restaurant with a special offer and make sure you choose the correct date, time of meal and number of guest due...
Written by Catherine Brodigan
Updated over a week ago

At the end of my booking I get this message: "Ooops ! We have a technical problem. If you don't receive confirmation of your booking by email and SMS in a few minutes, please try again. Sorry for the inconvenience." What happens now?

Do you show availability in the calendar online restaurant reservations, but at the end of the reservation this error message appears you? It means that the restaurant does not have...
Written by Catherine Brodigan
Updated over a week ago

How do I leave a review if I'm not a registered TheFork user?

After you have enjoyed your reservation, you will receive an email inviting you to leave your opinion about your dining experience. You can access the form directly from this email...
Written by Catherine Brodigan
Updated over a week ago

Can I combine two loyalty discounts?

You can only use 1000 or 2000 Yums per booking. For example: if you have 3000 Yums, your first discount will be 25€ as you'll be using 2000 yums. You...
Written by Catherine Brodigan
Updated over a week ago

I cannot select the day, time or number of people I am interested in. Now what?

If in the online calendar can not select the day, time or number of people this means that it is fully booked! However, do not worry, with TheFork you will...
Written by Catherine Brodigan
Updated over a week ago

Should I remind the restaurant that I booked with a loyalty discount?

Once you are at the restaurant, there no need to remind them: they have already been informed of your loyalty discount.
Written by Catherine Brodigan
Updated over a week ago

What is taken into account in my review?

When you leave your review, you are evaluating 3 criteria: The food quality represents 50% of your score The treatment and service corresponds to 25% of your score The atmosphere...
Written by Catherine Brodigan
Updated over a week ago

The restaurant calendar offers no availability. Why?

If you do not see a restaurant online with availability, unfortunately, for the moment, this restaurant is not bookable via TheFork. In this case, we invite you to do a...
Written by Catherine Brodigan
Updated over a week ago

What happens if my bill is less than the amount of my loyalty discount?

The restaurant will not pay you the difference between the discounted amount and the total. For example, if your bill is € 23 and you used a discount of €...
Written by Catherine Brodigan
Updated over a week ago

What happens to my Yums if I cancel my booking?

If you cancel your booking, you will not earn Yums. If you used a loyalty discount for the booking, the Yums used will be credited immediately to your account to...
Written by Catherine Brodigan
Updated over a week ago

What happens to my Yums if a restaurant cancels my booking?

If the restaurant cancels your reservation, you will be automatically compensated with 100 Yums. If you used a loyalty discount for the booking, the Yums used will be credited immediately...
Written by Catherine Brodigan
Updated over a week ago

What personal information can the rest of TheFork community view after I leave my review?

TheFork community will see your first name and the first letter of your surname. Is your name displayed differently? You can correct this by connecting to your account, under "My...
Written by Catherine Brodigan
Updated over a week ago

What happens to my Yums if I do not go to the restaurant?

You will not earn Yums if you do not go to the restaurant. If you used a loyalty discount for the booking and you do not go to the restaurant...
Written by Catherine Brodigan
Updated over a week ago

How is the overall restaurant rating calculated?

The overall mark you see in the restaurant page, corresponds to the average score of the opinions from TheFork Community within the past 365 days. You can still see older...
Written by Catherine Brodigan
Updated over a week ago

How long are my Yums valid?

Your Yums are valid until December 31st of the year following their accumulation. For example, if you earned Yums in 2015, you may use them until December 31st., 2016. To...
Written by Catherine Brodigan
Updated over a week ago

How can I check my Yums balance ?

Your Yums balance is visible in your loyalty space. Only your validated Yums are counted: to view your Yums awaiting validation, look at the details of your Yums summary. Note:...
Written by Catherine Brodigan
Updated over a week ago

Are all reviews published?

On TheFork, we consider all experiences valuable, whether positive or negative! All reviews are managed by our moderation team to ensure they comply with the terms of service. Review moderation...
Written by Catherine Brodigan
Updated over a week ago

Why is my review not published yet?

When you leave your review after having visited the restaurant, your score is published immediately. However, your written comments are managed by our moderators to ensure they comply with our...
Written by Catherine Brodigan
Updated over a week ago

What if the restaurant does not apply the loyalty discount?

If you are still at the restaurant, tell the restaurant owner about your discount so they can correct the error. If you remember only once home, please send a copy...
Written by Catherine Brodigan
Updated over a week ago