Zendesk Guide

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21 articles in this collection
Written by Alex Potrivaev
Working with Answer Bot (Guide Professional)

Troubleshooting: Answer Bot isn't suggesting articles Follow

[Image "plan_available_guide_add_p.png"] If Answer Bot isn't returning any suggested articles, it may be caused by one of the simple reasons below, and a quick fix may resolve it. - <a...
Alex Potrivaev avatar
Written by Alex Potrivaev
Updated over a week ago

Best practices: Training Answer Bot to find the right articles more easily Follow

[Image "plan_available_guide_add_p.png"] The easiest way to understand how Answer Bot works is to think about how a child might learn a language. It develops an understanding of language based on...
Alex Potrivaev avatar
Written by Alex Potrivaev
Updated over a week ago

Best practices: Answer Bot customer service for agents Follow

[Image "plan_available_guide_add_p.png"] So a customer has written in and Answer Bot has suggested articles to help the customer with their request - what do you do with that? Below are...
Alex Potrivaev avatar
Written by Alex Potrivaev
Updated over a week ago

Best Practice: Using labels with Answer Bot Follow

[Image "plan_available_guide_add_p.png"] Instead of using labels to improve the performance of Answer Bot, you can use labels to help with targeting for your trigger. Adding labels to your Answer Bot...
Alex Potrivaev avatar
Written by Alex Potrivaev
Updated over a week ago

Best Practices: Six steps to success with your Answer Bot Follow

[Image "plan_available_all.png"] [Image "plan_available_guide_add_p.png"] When working with Answer Bot, many customers asked for a best practices guide, something to help them set up and use the feature in the best...
Alex Potrivaev avatar
Written by Alex Potrivaev
Updated over a week ago

Answer Bot resources Follow

[Image "plan_available_guide_add_p.png"] This topic includes resources for understanding, enabling, and using Answer Bot. To use Answer Bot, you must have Guide Professional plus the Answer Bot add-on. Administrator docs -...
Alex Potrivaev avatar
Written by Alex Potrivaev
Updated over a week ago
Self-service best practices

Best practices: Four steps to a streamlined knowledge base Follow

When it comes to organizing your knowledge base into categories and sections, it's important to consider the type of audience you have and their usual behavior. Some people like to...
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Written by Alex Potrivaev
Updated over a week ago

Best practices: Measuring and optimizing your self-service channels Follow

By guest author Ashley Verrill As a help desk software reviewer, I am constantly asked for my advice about what buyers can do to ensure they get the most out...
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Written by Alex Potrivaev
Updated over a week ago

Best practices: Six things to think about before setting up a community Follow

There are lots of reasons why building a community may make sense for you. A robust user community can be a wonderful long-term asset for your business. It’s a great...
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Written by Alex Potrivaev
Updated over a week ago

Best practices: Developing content for your knowledge base Follow

[Image "plan_available_all.png"] There are many ways to manage the content creation process for your knowledge base (KB). The size of your team, type of business you have, and whether you...
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Written by Alex Potrivaev
Updated over a week ago

Getting Started with Zendesk Guide: Best practices for self-service Follow

[Image "Guide_Blog_Image.png"] There’s nothing quite as empowering as solving a problem on your own. When it comes to customer support, 73% of consumers want to solve product or service issues...
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Written by Alex Potrivaev
Updated over a week ago

Self-service best practices docs and tips Follow

60458243 Best practices docs These are the best practices articles for self-service: - <a href="/zendesk-guide/self-service-best-practices/getting-started-with-zendesk-guide-best-practices-for-self-service--follow">Getting started with Guide: Best p
Alex Potrivaev avatar
Written by Alex Potrivaev
Updated over a week ago