Zendesk Talk

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9 articles in this collection
Written by Alex Potrivaev
Setting up Zendesk Talk

Talk Professional and Enterprise resources Follow

[Image "plan_available_talk_a.png"] - Analyzing Zendesk Talk data with Insights (Professional and Enterprise) - Automatically deleting recordings - Routing incoming calls with IVR - Using multiple schedules for Zendesk Talk (Enterprise)...
Alex Potrivaev avatar
Written by Alex Potrivaev
Updated over a week ago

Standardizing your outbound caller ID Follow

[Image "plan_available_talk_a.png"] When an agent places a call, they can select any outbound-enabled number to use from the drop-down menu in the call console. [Image "call_console_select_outbound.png"] As a result, customers...
Alex Potrivaev avatar
Written by Alex Potrivaev
Updated over a week ago

About the Talk Usage SLA Follow

[Image "plan_available_talk_e.png"] The Talk Enterprise plan includes the 99.5% Usage Service Level Agreement (SLA) . This agreement states that in the event that Zendesk Talk’s service provider, experiences a service...
Alex Potrivaev avatar
Written by Alex Potrivaev
Updated over a week ago

Getting Started with Zendesk Talk: Best practices for phone support Follow

[Image "Talk_LP.jpg"] Even in the age of email, social media, and whatever new channel is just around the corner, customers still prefer to use the phone for communicating with companies....
Alex Potrivaev avatar
Written by Alex Potrivaev
Updated over a week ago

Zendesk Talk resources Follow

[Image "plan_available_talk_lba.png"] This topic contains resources for setting up and using Zendesk Talk, including documentation, videos, and community tips. Tip: If you want to learn more about communicating with your...
Alex Potrivaev avatar
Written by Alex Potrivaev
Updated over a week ago