Zendesk Talk

9 articles in this collection
Written by Alex Potrivaev
Setting up Zendesk Talk

Talk Professional and Enterprise resources Follow

Analyzing Zendesk Talk data with Insights (Professional and Enterprise) Automatically deleting recordings Routing incoming calls with IVR Using multiple schedules for Zendesk Talk (Enterprise) Transferring a call Adding a failover...
Written by Alex Potrivaev
Updated over a week ago

Standardizing your outbound caller ID Follow

When an agent places a call, they can select any outbound-enabled number to use from the drop-down menu in the call console. As a result, customers might receive calls from...
Written by Alex Potrivaev
Updated over a week ago

About the Talk Usage SLA Follow

The Talk Enterprise plan includes the 99.5% Usage Service Level Agreement (SLA) . This agreement states that in the event that Zendesk Talk’s service provider, experiences a service interruption, causing...
Written by Alex Potrivaev
Updated over a week ago

Getting Started with Zendesk Talk: Best practices for phone support Follow

Even in the age of email, social media, and whatever new channel is just around the corner, customers still prefer to use the phone for communicating with companies. Whether it’s...
Written by Alex Potrivaev
Updated over a week ago

Zendesk Talk resources Follow

This topic contains resources for setting up and using Zendesk Talk, including documentation, videos, and community tips. Tip: If you want to learn more about communicating with your customers by...
Written by Alex Potrivaev
Updated over a week ago